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ABOUT US INQUIRY Services Clients INFRASTRUCTURE

 
  • Low cost quality services
  • 24X7 customer support services
  • Reduced turnaround time
  • Reduced time to market
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  • Large and educated workforce
  • Time Zone Advantages
  • Cost-effective services
  • Customer-Oriented
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  • State of the art technology
  • Real Time Reporting
  • Professionally Trained Associates
  • Quality Blended with excellent service
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Out Bound Call Center
In Bound Call Center
Internet Live Chat
Help Desk
Virtual Receptionist
Appointment Scheduling
Email Response
Direct Response/ Infomercials
Emergency Response
Customer Support
 
Customer Support
Account status
Order processing/status
Product Inquiry
Registration
Troubleshooting, error resolution
Rate plan description, sales
 
Welcome Calls
Winback & upgrade Programs
Lead Generation Programs
Cross/Up Sale
Customer/Quality Surveys
Marketing/Sales - Reseller
 
 

Customer Services:
The customer services at Dial One Centre are devised to provide high- quality customer interaction, thereby nurturing relationships to their fullest. Multiple response channels cater to 24X7 customer support.

Help Desk:
Our help desk services primarily serve to cater technology assistance, and provide continual support in response to customer queries.

Order taking and Processing:
When it’s time to reap the benefits of healthy customer relationships in the form of orders, Mxindia is there to receive and process those orders for you, so you can get straight to what you are best at.

Pre and Post Sales Services:
In keeping with its credo of end to end solutions, Dial One Centre assists you in every stage of the process, including the pre-sales stage where it satisfies all the queries of your customer to after-sales scenario where your customer might need assistance with the usage of your product.

Toll Free Numbers:
Our flexible toll free services enable your customers to conveniently communicate with you and your business. Our intelligent network lets you route incoming toll-free calls according to business needs and, in most cases, without any special equipment or significant expense.

Order taking and Processing:
When it’s time to reap the benefits of healthy customer relationships in the form of orders, Dial One Centre is there to receive and process those orders for you, so you can get straight to what you are best at.

 

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